How to Unassign an Uber Eats Order (Step-by-Step Guide)

How to Unassign an Uber Eats Order

Working as an Uber Eats driver can be a great way to make some extra money. But what happens when you get an order that you don’t want to take? Or what if you’re already on your way to a delivery and something comes up that makes you need to cancel?

In this article, we’ll show you how to unassign an Uber Eats order quickly and easily. We’ll also cover some of the reasons why you might want to do this, and what to expect if you do.

So whether you’re a new driver or you’ve been doing this for a while, read on for all the information you need to know about unassigning orders on Uber Eats.

Step	Action	Explanation
1	Open the Uber Eats app	You can do this by tapping on the Uber Eats icon on your phone’s home screen.
2	Tap on the “Menu” icon	This is the three horizontal lines in the top left corner of the app.
3	Tap on “Orders”	This will show you a list of all your current orders.
4	Tap on the “i” icon next to the order you want to unassign	This will open the details screen for that order.
5	Tap on the “Unassign” button	This will unassign the order from you.

What is an Unassigned Order?

An unassigned order is an order that has not been accepted by a driver. This can happen for a variety of reasons, such as:

• The driver is too far away from the restaurant to accept the order.
• The driver is already on another delivery and cannot take on another order.
• The driver has declined the order.

When an order is unassigned, it will be offered to another driver until it is accepted. If no driver accepts the order, it will eventually be canceled.

How to Unassign an Order Before Pickup

There are a few ways to unassign an order before pickup.

• On the Uber Eats app:

1. Open the Uber Eats app.
2. Tap the “Earnings” tab.
3. Tap the “Upcoming” tab.
4. Find the order you want to unassign and tap the “Unassign” button.

• On the Uber Eats website:

1. Go to the Uber Eats website.
2. Sign in to your account.
3. Click the “Earnings” tab.
4. Click the “Upcoming” tab.
5. Find the order you want to unassign and click the “Unassign” button.

• By calling Uber Eats customer support:

1. Call Uber Eats customer support.
2. Provide the agent with your driver account information.
3. Tell the agent that you want to unassign an order.
4. The agent will unassign the order for you.

Note: You can only unassign an order before you have picked it up. If you have already picked up the order, you will need to complete the delivery in order to be paid.

Reasons to Unassign an Order

There are a few reasons why you might want to unassign an order before pickup.

• The order is too far away from your current location. If the order is more than 10 miles away from your current location, you may want to unassign it. This will save you time and gas money.
• The order is not worth your time. If the order is small or the pay is low, you may want to unassign it. This will allow you to accept an order that is more profitable.
• The restaurant is closed. If the restaurant is closed, you will not be able to pick up the order. You should unassign the order so that it can be offered to another driver.
• You have another commitment. If you have another commitment, such as a doctor’s appointment or a class, you may need to unassign an order. This will allow you to keep your commitment.

Unassigning an Order

If you need to unassign an order, you can do so by following the steps outlined above. Keep in mind that you can only unassign an order before you have picked it up. If you have already picked up the order, you will need to complete the delivery in order to be paid.

Unassigned orders are a part of being a delivery driver. It is important to know how to unassign an order before pickup so that you can avoid wasting your time and gas money. By following the steps outlined above, you can easily unassign an order and move on to the next one.

How to Unassign an Uber Eats Order?

Unassigning an Uber Eats order is a simple process that can be done at any time before the order is picked up. Here are the steps on how to do it:

1. Open the Uber Eats app and sign in to your account.
2. Tap the “Menu” icon in the bottom right corner of the screen.
3. Tap “Orders”.
4. Find the order you want to unassign and tap the “Unassign” button.
5. Confirm that you want to unassign the order by tapping “Unassign” again.

The order will be removed from your list of orders and the next available driver will be assigned to it.

How to Unassign an Order After Pickup

It is possible to unassign an order after you have picked it up, but there are a few things to keep in mind.

First, you will not be able to get paid for the order if you unassign it after pickup. Second, you may be charged a fee by Uber Eats if you unassign an order after pickup. Third, the customer may be upset if you unassign their order after pickup.

If you decide to unassign an order after pickup, you should contact Uber Eats support to let them know what happened. They may be able to waive the fee and/or refund the customer.

What Happens When You Unassign an Order?

When you unassign an order, the following things will happen:

• The order will be removed from your list of orders.
• The next available driver will be assigned to the order.
• You will not be paid for the order.
• The customer may be upset if you unassign their order.

If you unassign an order after pickup, you may also be charged a fee by Uber Eats.

It is important to note that you can only unassign an order for a valid reason. If you unassign an order for an invalid reason, you may be deactivated from the Uber Eats platform.

Here are some valid reasons for unassigning an order:

• The restaurant is closed.
• The restaurant is not taking orders.
• The restaurant is out of food.
• The customer is not responding to your calls or texts.
• The customer is giving you incorrect directions.
• The customer is being rude or abusive.

Here are some invalid reasons for unassigning an order:

• You don’t want to deliver the order.
• The order is too small.
• The order is too far away.
• The order is taking too long.

If you unassign an order for an invalid reason, you may be deactivated from the Uber Eats platform.

Unassigning an Uber Eats order is a simple process that can be done at any time before the order is picked up. However, it is important to note that you may not be able to get paid for the order if you unassign it after pickup. You may also be charged a fee by Uber Eats and/or the customer may be upset.

It is important to only unassign an order for a valid reason. If you unassign an order for an invalid reason, you may be deactivated from the Uber Eats platform.

How do I unassign an Uber Eats order?

There are a few ways to unassign an Uber Eats order.

• On the Uber Eats app:
• Open the app and go to your “Orders” tab.
• Tap the order you want to unassign.
• Tap the “Unassign” button.
• On the Uber Eats website:
• Go to the Uber Eats website and sign in to your account.
• Click on the “Orders” tab.
• Click the order you want to unassign.
• Click the “Unassign” button.
• By calling Uber Eats customer support:
• Call Uber Eats customer support at 1-800-593-7069.
• Tell the customer service representative that you want to unassign an order.
• Provide the order number.
• The customer service representative will unassign the order for you.

What happens if I unassign an Uber Eats order?

If you unassign an Uber Eats order, the following will happen:

• The order will be reassigned to another driver.
• You will not be paid for the order.
• You may be penalized by Uber Eats.

How can I avoid being penalized for unassigning orders?

There are a few things you can do to avoid being penalized for unassigning orders:

• Only unassign orders if you have a good reason.
• Unassign orders as soon as possible.
• Don’t unassign orders too often.
• Be polite and professional when you contact Uber Eats customer support.

Can I unassign an order after I’ve picked it up?

Yes, you can unassign an order after you’ve picked it up. However, you will not be paid for the order and you may be penalized by Uber Eats.

What if I’m already on my way to deliver an order and I want to unassign it?

If you’re already on your way to deliver an order and you want to unassign it, you should contact Uber Eats customer support as soon as possible. The customer service representative may be able to unassign the order for you without penalizing you.

In this article, we have discussed how to unassign an Uber Eats order. We have covered the steps involved in unassigning an order from both the driver and the customer perspective. We have also provided tips on how to avoid unassigning orders in the future.

We hope that this article has been helpful. If you have any questions, please do not hesitate to contact us.

Key takeaways:

• To unassign an order as a driver, open the Uber Eats app and go to the “Your Trips” tab. Tap the order you want to unassign and then select “Unassign Order.”
• To unassign an order as a customer, open the Uber Eats app and go to the “Your Orders” tab. Tap the order you want to unassign and then select “Cancel Order.”
• Avoid unassigning orders as much as possible, as it can negatively impact your driver rating.
• If you are unable to complete an order, contact Uber Eats support for assistance.